Risk operations
Review transactions and accounts with the context each decision needs. Analysts assess behavioural signals, device and location checks, and rule-based alerts, documenting findings and escalating exceptions.
RISK & COMPLIANCE
Experienced analysts. Stronger risk operations.
Keep reviews moving and give complex cases the attention they need. Dedicated analysts in the Philippines support risk, fraud, AML, onboarding and payments, backed by equipped workplaces, quality assurance and senior fintech experience.
Discuss your operationsFrom onboarding checks
to fraud investigations.
Specialist support for fintechs, payment providers, wallets, crypto businesses and marketplaces. Start with the queues and skills you need most.
Fraud investigations
Investigate account takeovers, identity misuse, suspicious account networks and refund or promotion abuse. Bring together the evidence, case notes and next steps your fraud team needs to act.
AML & transaction monitoring
Work through monitoring alerts, sanctions screening, politically exposed person checks and adverse media reviews. Support enhanced due diligence and case preparation for review and approval by your compliance team.
KYC & customer verification
Review identity and address documents, liveness checks and verification mismatches. Support source of funds checks and onboarding exceptions, with ongoing reviews aligned to your policies.
KYB & merchant onboarding
Verify business registrations, licences, directors and beneficial ownership. Support merchant due diligence, risk assessment and ongoing reviews of higher-risk businesses.
Payments & disputes
Resolve the work behind payment exceptions. Support reconciliation, refund reviews, chargeback investigations and evidence preparation, with documented actions and escalation within agreed permissions.
Trust & safety
Help protect the people using your platform. Review accounts, content and listings; investigate scam and abuse patterns; and support appeals under your policies.
Quality, controls & audit support
Check analyst decisions and case notes against agreed standards. Support operational control checks, playbook updates and audit evidence, with feedback that helps teams address recurring issues.
Deep & dark web monitoring
Monitor for exposed credentials, stolen account or payment data, and brand impersonation. Review relevant forums and marketplaces, document findings and escalate threats for investigation.
OSINT & data intelligence
Research public sources to connect identity information, assess digital exposure and support investigations. Bring together relevant records and findings into clear evidence and case notes.
BI dashboards & data analysis
Build dashboards and operational reports for risk, fraud and payments. Analyse queue volumes, case outcomes and performance data to help leaders spot trends and prioritise improvements.
QUALITY ASSURANCE
Careful reviews.
Clear accountability.
Your risk leaders set policy and approve decisions. Our analysts bring experience to the daily casework, with quality assurance that checks the work and helps the team improve.
Clear standards
We agree procedures, decision authority and escalation paths with you, so your team starts with clear expectations.
Ongoing quality assurance
We review sampled cases for accuracy, supporting evidence and adherence to your policies and procedures.
Continuous improvement
We turn review findings into targeted coaching, training and practical recommendations to improve performance.
Experienced leadership
behind your team.
OpsVerified is built on 30 years of risk and fraud experience, including 20 years leading large operations teams in the Philippines.
We build dedicated teams of experienced specialists around your tools and workflows.
Before we join
your operation.
What makes OpsVerified a fit for risk and fraud teams?
We are built and run by leaders with hands-on fintech, payments, risk and fraud experience. We understand the demands of casework and use that experience to match analysts to your operation, with workplace infrastructure and quality support behind them.
Who owns risk policies and final decisions?
Your leaders retain policy, risk appetite, regulatory accountability and final approvals. Analysts carry out reviews within the permissions you define. We provide recruitment, equipment and QA support, with decision and escalation paths agreed before work starts.
Can analysts work in our existing systems?
Yes. Teams can work in your fraud platforms, verification tools, payment portals and case management systems, including in-house tools. We match experience to the role and agree access, onboarding and working procedures with you.
What does quality assurance cover?
We agree review criteria and sampling with you. QA can cover the evidence behind a decision, the completeness of case notes, adherence to playbooks and correct escalation. Feedback and calibration help analysts apply the same standards consistently.
Can you provide nights, weekends and 24/7 coverage?
Yes. We plan shifts around your queues and time zone, including nights, weekends and holidays. Coverage, handovers and escalation arrangements are agreed as part of the team setup.
How quickly can we start, and can we scale later?
Timing depends on the skills required, candidate selection, access approvals and training. We agree a realistic onboarding plan with you. You can start with a small team, then plan additional capacity as volumes or coverage needs change.
How is the service priced?
We scope a monthly proposal around analyst roles, experience, coverage and quality support. It sets out the people, workplace setup and services included, with any specialist requirements agreed before you commit.
Where does your operation need support?
Share your case volumes, systems and coverage gaps. We’ll propose the analyst roles, workplace setup and quality support to match.
Discuss your operations