Customer support
Give customers a helpful answer and a clear next step. Experienced support specialists handle account questions, subscriptions and everyday issues across chat, email and phone.
Your product.
Our expertise.
One team.
We build and support dedicated teams in the Philippines that help you increase capacity, improve service and reduce operating costs. From customer experience and technology to sales and risk operations, you gain specialist expertise backed by experienced leadership and ongoing quality assurance.
24/7 coverage, built around your business.Teams aligned to your time zone, including nights, weekends and holidays.
The right people.
Where your business needs them.
From a customer’s first question to your next product release, the right expertise makes a difference. We find specialists who understand the work and give them the setup and support to do it well.
Customer success
Help customers get more from your product. Support onboarding, encourage adoption and follow up ahead of renewals, with useful feedback for your team.
Technical support
Turn a reported problem into an actionable investigation. Reproduce bugs, gather the details engineering needs and keep customers informed through to resolution.
Software QA & testing
Catch issues before your customers do. Add manual testing, regression checks and clear bug reports to support a more confident release process.
Junior development
Move scoped fixes, small features and internal tools forward. Add junior developers matched to your stack, working with your engineers through code review and release.
Sales & revenue support
Keep promising conversations moving. Prospect research, lead qualification, demo coordination and CRM follow-ups give your sales team more time with the right buyers.
BUILT BY RISK OPERATORS
Risk. Fraud. Compliance.
Experience that runs deep.
Built on 30 years of risk and fraud experience, including 20 years leading large operations teams in the Philippines.
We build dedicated teams to review alerts, investigate cases and support your risk operations, with quality checks and reporting aligned to your standards.
Clear reporting on workload, quality and progress.
Explore risk & complianceRisk & fraud
Transaction reviews, investigations and alert triage.
AML, KYC & KYB
Monitoring, due diligence and customer or business verification.
Compliance & regulatory operations
Control checks, audit evidence and reporting support.
Payments & disputes
Reconciliation, payment exceptions and chargeback evidence.
Trust & safety
Account reviews, abuse investigations and appeals.
Data & operational intelligence
Quality reviews, dashboards and insight into emerging issues.
The right people.
And the support behind them.
Recruitment is only the start. We provide office space, computers, phone equipment and ongoing quality assurance, giving your specialists the setup they need to do good work.
Your managers set priorities and lead the work. Agreed reporting and quality reviews give you visibility into progress, with feedback and training to help your team improve.
See how we work together01Matched to the role
Relevant skills and experience, selected for the work you need done.
02Equipped for the work
Office space, computers and phone setup provided by us.
03Quality and visibility
Regular quality reviews and agreed reporting keep you informed as the team develops.
AI support.
Built around your business.
Chat, email or phone—choose the channels your customers use. We tailor the knowledge, tone and workflows to your business, with clear handoffs when a request needs a person.
AI chat & email support
Give customers answers grounded in your product and policies. We configure chat and email support to handle recurring questions, capture useful details and pass complex requests to your team.
Website chat Email support
Explore AI support A voice for
your business.
We build AI phone assistants tailored to your business—to answer common questions, capture enquiries and route calls.
Check out MamTina, our AI receptionist product for trades businesses across the United States.
Prefer a human receptionist? Add an experienced receptionist for calls, messages and appointments, with the equipment and quality support to represent your business well.
Talk to us30 DAYS TO LAUNCH
Start with a pilot.
Scale on results.
Get your dedicated team up and running in 30 days. We agree the scope, select your specialists and prepare them for a focused pilot, with clear goals and reporting from the start.
Scope your pilot
Agree the roles, workload and coverage you need, with clear success measures for your pilot.
Select and onboard
Choose your specialists, then align on system access and training. We prepare their workplace and equipment.
Launch in 30 days
Your team starts with agreed responsibilities, quality reviews and reporting. Your managers lead the work with clear escalation paths.
Review results and scale
Review performance and feedback together, then add skills or coverage as your business grows.
Before we
build your team.
What does OpsVerified provide?+
We recruit experienced specialists and provide their office space, computers, phone equipment and ongoing quality assurance. Your proposal sets out the roles, coverage and support included, so you know how the team will be equipped and supported.
How do we work together day to day?+
Your managers set priorities, provide product knowledge and lead the work. We handle recruitment and the workplace setup, and support quality through reviews and feedback against agreed standards. You get dedicated people with practical support behind them.
Can we start with one person?+
Yes. Start with one specialist or a small team. We agree the role, experience and hours you need, then help you add capacity or new skills as your requirements change.
How quickly can we launch?+
Our 30-day onboarding process takes your dedicated team from agreed scope to a focused pilot. We coordinate recruitment, workplace setup and training with you, with system access and launch responsibilities agreed at the start.
How do you support quality?+
We agree what good work looks like for each role, then use quality reviews and feedback to support consistent delivery. For teams that need software testing, we also provide dedicated QA specialists for manual testing, regression checks and bug reporting.
What makes you a fit for software businesses?+
We recruit for the work behind a software product: customer onboarding, support, renewals, release testing, development and sales. Specialists are matched to relevant experience and learn your product during onboarding. Junior developers work within your engineering team’s code review and release process.
What experience do you bring to risk and fraud?+
OpsVerified is built on 30 years of risk and fraud experience, including 20 years leading large operations teams in the Philippines. That experience informs how we select analysts, understand casework and support the quality standards your operation needs.
Can we use people, AI, or both?+
Yes. Choose a dedicated team, tailored AI support or a combination. AI can cover chat, email or phone, configured around your business knowledge, tone and workflows. MamTina is our separate AI receptionist product for plumbers, electricians and other trades.
Can you cover our time zone and existing systems?+
Yes. We plan coverage around your working hours, including nights, weekends and holidays where needed. Specialists work in your existing systems, with access and onboarding agreed before they start.
How is pricing decided?+
We build a proposal around the roles, experience, team size, hours and quality support you need. Any AI work is scoped around the channels, workflows and integrations involved. You see the scope and costs before committing.
LET’S BUILD YOUR TEAM
Find the expertise
your team needs.
Tell us where you need more capacity or specialist skills. We’ll put together a proposal covering the people, workplace setup, quality support and any AI you need.
contact@opsverified.com